1 reviews | Active since Dec 2016
Blocked my account to make calls even though my account is payed up
<p>Vodacom has blocked my account to make outgoing calls. Last night I spent 4 hours on the phone speaking too 7 different agent where three of them just hung up on me. Today I spent the whole day trying to get my phone unblocked to no avail. Get empty promises that they will phone me back and nobody phones me back. Now 24 hours later still no joy. Is this how you treat customers vodacom? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It has now been 5 days and this issue is still not resolved even worse now my LTE doesnt work either. Today your back office phone me and tells me they havent even looked at this issue. This service is absolutely appauling . Please get someone to phone who can either help me sort this problem or help me cancel this ******* conbtract so that I can go to a decend service provider tht actually cares about thier customers.
It has now been 5 days and this issue is still not resolved even worse now my LTE doesnt work either. Today your back office phone me and tells me they havent even looked at this issue. This service is absolutely appauling . Please get someone to phone who can either help me sort this problem or help me cancel this ******* conbtract so that I can go to a decend service provider tht actually cares about thier customers.