Blocked my account because of billing error

Hi

My account got blocked because I received a statement with an invoice number on it that was for R3000 but I could not find this invoice online.

I went into Vodaworld and the vodacom representative could also not find the invoice.

The accounts department says that it is for DATA usage on roaming but my monthly invoice already had an amount for R701 for roaming. Vodacom cannot charge me twice for data roaming and if it was for data roaming, why is it not on my invoice?

I refuse to pay for this second phantom invoice which they still could not provide.

They have subsequently cut all my lines and I can't even receive calls anymore since last week.

I will cancel all my contracts with them.

I have spoken to 4 different vodacom agents and they've all told me that the line would be activated and I needed to wait 24-48 hours.

It has been more than a week and I am still not able to make or receive calls.