Blocked line (second time)

Good day,

Yesterday afternoon 07 November 2019, at about 10:45 I visited The Grove Vodacom store to do a sim swap after my old sim was damaged. After 40 minutes waiting they were unable to assist me - sighting an error on my number. The agent there then contacted customer care on my behalf where I got through. After another 45 mins holding and waiting she managed to do the sim swap. I was told the phone will work in about 3 hours. The minute the phone came on I received an sms that I need to RICA at my nearest beach. Hell No! I was not going back there, AND why was I not informed whilst at the store to give them my ID and proof of residence since I had it on hand?

That’s not where it ends. This morning I wake up to a cell phone that reads ‘no service’! I am unable to do anything on this phone!!!!!!!

I can’t even call customer care, hence this email. Please escalate this matter cause I do all my work and business on it. I am loosing money and time with an unreachable number!!!!!

Cell no in question: *** Phone used: IPhone 7 Plus Email to reach me on: ***

Regards - An unhappy Gugulethu Berlington ( this is not my first experience with Vodacom on this matter!)