CT
Cole T

1 reviews | Active since Mar 2011

02 Feb 2016, 08:55

Blocked line due to Vodacom billing error

Vodacom had an issue of double billing clients in December 2015. Thus the amount was refunded.<br> <br> And now they state that my account is in arrears by R2700 , the line had been blocked and i cannot call then due to being in Lesotho! <br> <br> This is unacceptable and i am looking elsewhere for a cellular service provider!<br> <br> I have tried to make contact to rectify the issue via email, but no return contact has been make.<br> [Email Removed]

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2016, 22:27
Official
Hello Cole1987,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team