Blocked from making an emergency call

On business recently and driving in a remote area in the Eastern Cape, I witnessed a serious accident. I stopped to assist and tried calling the 10111 or 10117 numbers to call for an ambulance. To my surprise the message on my phone from Vodacom was that I did not have enough airtime to make this call,!!!!. I DID have minutes, but was later told by the call centre operative, that my package did not ALLOW me to make emergency calls. What a load of *******. This, FORTUNATELY