Blocked from Calling Customer Service / Pathetic Service 076

I did a downgrade and the agent I spoke to misinformed me. I had to call the contact center and every time I spoke to an agent I was advised that I will need to speak to either accounts or retentions, and every time they transferred me I was disconnected and I had to call back 4 times. Because of me having to call back every time I was blocked from calling customer service, not because of my fault but due to their agents being ***********. I went to a Vodacom store in Blouberg only to be advised by the consultant that their store is also blocked by the call center and that I will have to try another branch. This is pathetic as how am I suppose to get help from you guys?????

I cant wait for my contract to end as I will DEFINITELY BE CANCELLING.