LL
LIONEL L

1 reviews | Active since Nov 2015

11 Nov 2015, 20:56

BLOCKED FONE

I HAD A PROBLEM WITH MY FONE BEING VODAFONE PROTECT BLOCKED.<br> I CALLED INTELLICELL BECAUSE I TOOK THE CONTRACT OUT THROUGH THEM.<br> THEY THEN SAID THEY CANT ASSIST I MUST CALL VODACOM HELPDESK WHICH I DID ONLY TO BE TRANSFERRED LIKE 5TIMES. AND THEN BEING TOLD I NEED TO CALL INTELLICELL.<br> I THEN GOT GATVOL AND WENT TO A VODACOM SHOP WHERE I WAS ASSISTED BY AUVIN AND HIS MANAGER WHO TOLD ME THEY CAN ONLY HELP IF I PAY R149.00<br> WHICH I REFUSED. I THEN CALLED VODACOM HELPDESK AGAIN LIKE AFTER ALMOST A WHOLE DAY WITHOUT A FONE . I WAS THEN ASSISTED AND WITHIN 15 MINUTES MY FONE WAS SORTED.<br> I MEEN CAN U BELEIVE SUCH BAD SERVICE FROM SUCH A BIG SERVICE PROVIDER NOT TO MENTION ALL THE AIRTIME I USED CALLING AROUND AND THE BUSSINESS I LOST WOW.

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2015, 10:26
Official
Hello rawsausage,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team

Best regards,