Blocked but paid

Item: Vodacom
Rating: 1
Author: Victoria S

After stating I would pay my cell phone account on 31 August 2025, my phone has yet again been blocked on 28 August 2025.

Full payment was made on 4 September 2025, yet my phone is still blocked!

It’s a never ending circus with Vodacom.

Sort it out

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Replies (1)

Vodacom's replyOfficial

05 Sept 2025, 08:28

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply05 Sept 2025, 08:28

Official