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oliver B

1 reviews | Active since Jul 2011

23 Apr 2025, 16:36

Blocked after 26 years of being a customer

I have several contracts with Vodacom. I lost two businesses during and after covid and have been desperately trying to cut my living expenses due to a reduced income. I approached Vodacom a few months back to assist in reducing my contact values, of which they said they could not assist and I would need to settle the accounts. I have thus asked for settlement accounts from Vodacom, they sent me some but not all. I contacted them again to resend the missing settlement accounts, which were sent to my old email address, I updated this and phoned back to ask them to send to the updated address and Vodacom have now blocked my number because I have called the call centre too often!!!

I have been a client for 26 years! I have 6 contracts and now I have been blocked because I have called to often and am being accused of *****ulent activities!!!

Honestly I have had a rough patch with Vodacom the past few years and this just re-affirms my decision to settle ALL my accounts and move on.

Vodacom... please can I ask you to email me all my settlement statements for ALL my accounts, since you have blocked me.

0
Replies (2)
Vodacom
Vodacom's reply24 Apr 2025, 08:07
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
oB
oliver B's update30 Apr 2025, 14:14
Reviewer Update
I have still not received my settlement documents for my contracts. I have tried phoning in again to ask for help and I am still blocked!
Now I receive an email from Vodacom thanking me for my recent upgrade?!?!?