1 reviews | Active since Jul 2011
Blocked after 26 years of being a customer
I have several contracts with Vodacom. I lost two businesses during and after covid and have been desperately trying to cut my living expenses due to a reduced income. I approached Vodacom a few months back to assist in reducing my contact values, of which they said they could not assist and I would need to settle the accounts. I have thus asked for settlement accounts from Vodacom, they sent me some but not all. I contacted them again to resend the missing settlement accounts, which were sent to my old email address, I updated this and phoned back to ask them to send to the updated address and Vodacom have now blocked my number because I have called the call centre too often!!!
I have been a client for 26 years! I have 6 contracts and now I have been blocked because I have called to often and am being accused of *****ulent activities!!!
Honestly I have had a rough patch with Vodacom the past few years and this just re-affirms my decision to settle ALL my accounts and move on.
Vodacom... please can I ask you to email me all my settlement statements for ALL my accounts, since you have blocked me.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Now I receive an email from Vodacom thanking me for my recent upgrade?!?!?
Now I receive an email from Vodacom thanking me for my recent upgrade?!?!?
