BLOCKED ACCOUNT. SHOCKING SERVICE

<p> </p> <p>Besides their non competitive prices, have I never experienced such bad customer service.</p> <p> </p> <p>On the 23rd of August I receieved a text that my account is in arrears with R149. Fine, I would then pay it with my upcoming installment at the end of this month (a week later).</p> <p> </p> <p>2 Days later my line was cut. Understandable, as this is the way they get their customers to pay.</p> <p> </p> <p>1. I HAVE BEEN A LOYAL CUSTOMER WITH VODACOM FOR 6 YEARS! Not once in that period has my account been in arrears.</p> <p> </p> <p>2. Sending an arrears amount at the END of the month before remuniration has been paid, and then cut the line before payment can be made? REALLY?</p> <p> </p> <p>AND THEN... This last one really had me fuming</p> <p> </p> <p>3. After trying to get hold of their accounts department to send through my payment details or to talk to a consultant about the situation - I was not allowed to get hold of them, their number was blocked on my phone, my online vodacom account was blocked from login, I couldn't even access their number from a different cellphone for my own account!</p> <p> </p> <p>PROVING THAT THEY KNOW PEOPLE GET UPSET ABOUT THE WAY THEY HANDLE INSUFFIENCENT AMOUNTS PAYABLE LIKE THIS!</p> <p> </p> <p>YOU HAVE LOST A LOYAL CUSTOMER, AND MANY OTHERS TO FOLLOW.</p> <p>UNNACCEPTABLE VODACOM!</p>