SP
Simone P
1 reviews | Active since Mar 2024
09 Feb 2026, 19:07
BLIND SIDED
I am shocked by vodacom. I signed up with Vodacom for a data contract of R238.99 per month for 24 months on 18 September 2025. I just received a notification of my billing for the month (9 February 2026) of R257.88 I call vodacom and query this and Themba tells me there has been a price increase. This makes no sense to me as why even bother singing up for a contract for a SPECIFIC AMOUNT and then start getting billed a completely different amount. I have not had the contract for 6 months, how is this okay???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Feb 2026, 08:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2026, 08:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SP
Simone P's updateReviewer Update
23 Feb 2026, 07:35Hi Vodacom Customer Website Team.
It is now the 23rd of February and still no one has contracted me. It just proves how your company lacks in communication skills.
Unacceptable service
It is now the 23rd of February and still no one has contracted me. It just proves how your company lacks in communication skills.
Unacceptable service
SP
Simone P's update23 Feb 2026, 07:35
Reviewer Update
Hi Vodacom Customer Website Team.
It is now the 23rd of February and still no one has contracted me. It just proves how your company lacks in communication skills.
Unacceptable service
It is now the 23rd of February and still no one has contracted me. It just proves how your company lacks in communication skills.
Unacceptable service
Vodacom's replyOfficial
11 Mar 2026, 13:24Dear Customer.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2026, 13:24
Official
Dear Customer.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,