Blind promises and no service

<p>I phoned last week to upgrade my contract. The consultant informed me that the delivery should take place by Friday or on Monday. I phoned this morning to find out what happened to the delivery and it could not be traced. The first consultant transferred me to a second consultant because she could not get into the system, the second consultant said that she could not help me and transfer me to a third consultant who said that the order is not on the system and tried to transfer me, the line was cut. I phoned again and the same happened. After my 3rd call i was then informed that they would process it today. I told them that they should not wast any time with this order and that the upgrade should be cancelled. I was then told that it can not be cancelled. I want to cancel this order due to poor customer service and consultants making false prommises. I also looking foreward to cancel all my other contracts as they come to an end with Vodacom for im not happy with their service. Vodacom doesnt care about their loyal customers that supports them for years for they have thousands of other costomers and can not give propper service.</p>