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MN
Myron N

1 reviews | Active since Mar 2021

02 Mar 2021, 11:08

Blatant theft of funds from Vodacom

Vodacom incorrectly billed me at the end of February 2020.

My bill is R1000 per month, but they billed me R8600.

I have tried to contact my account exec who in turn got in touch with the billing department but more than three days later, I have received no correspondence.

I also emailed their customer complaints email address, I got a response saying they could not assist me, I need to contact the fibre call centre.

This is an emergency and the level of service is pathetic.

This amounts to theft. Vodacom has ****** money from me.

0
Replies (4)
Vodacom
Vodacom's reply02 Mar 2021, 14:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
MN
Myron N's update02 Mar 2021, 14:31
Reviewer Update
I can be contacted on ***.

Thanks
MN
Myron N's update03 Mar 2021, 06:50
Reviewer Update
Vodacom has promised to contact me since Monday. I have still not revived a call. The pathetic service continues.
This after *****ing money from me is totally unacceptable.
MN
Myron N's update05 Mar 2021, 21:05
Reviewer Update
The fact that no one has called to me explain why Vodacom stole this money from me is disappointing.

With no money in my account I was forced to borrow money to pay for petrol, groceries and school fees.

In addition, this has caused me anxiety and taken away my precious time.

I want a clear explanation as to why Vodacom stole this money from my account.

Pathetic service!