Blatant refusal to any form of service

Ok so this morning I purchased air time of the amount of R300 from my standard bank account to the incorrect number. Immediately after realizing this I phone my bank as well as Vodacom to help me rectify this issue which I know can be done as I had the same issue previously with another service provider. Vodacom just refuse and kept on saying that this can’t be done I must ask and the contact the incorrect phone numbers owner and ask him\her to transfer the airtime back to me. The service is non-existent and the agents is *********** to assist at all, the managers got attitude. They just blatantly refuse to make any effort in assisting you.