TS
Thomas S
1 reviews | Active since Jul 2013
08 Feb 2020, 09:54
Blatant misrepresentation
A family member of mine was contacted by a Vodacom sales representative and sold a 5GB data contract for free for the remainder of her contract, upon receiving her bill she has been charged for said contract, when phoning the accounts department they say that it is not for free and that the sales representative **** and that she should have queried with Vodacom directly, she has now cancelled this as it was a clear misrepresentation. This is unacceptable service the amount that has been charged to her account should now be reversed and charged to the sales agent.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Feb 2020, 08:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2020, 08:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Feb 2020, 14:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation, we can confirm that your query has been resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation, we can confirm that your query has been resolved.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2020, 14:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation, we can confirm that your query has been resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation, we can confirm that your query has been resolved.
Regards,
Vodacom Consumer Website Team
Best regards,
TS
Thomas S's updateReviewer Update
12 Feb 2020, 07:21Many thanks for your assistance and understanding in this regard.
TS
Thomas S's update12 Feb 2020, 07:21
Reviewer Update
Many thanks for your assistance and understanding in this regard.