DW
Delille W

1 reviews | Active since Feb 2013

13 Sept 2019, 08:43

Blatant Lies

Order ***+1. 26 August 2019 Chantelle from Sales Office called and offer products. After a long discussion about data transfer, she numerous times assured me that data can be transfered to other Vodacom numbers that is on contract. I agree and the goods were delivered. To my dismay she **** that data can be transfered. I went to a Vodacom shop and asked them how to do it after I failed to transfer any data. In the meantime Vodacom start to invoice me. I called to cancel the whole transaction within a week and they indicated that is the first step and upon receiving the goods in the warehouse I will be credited. To date the goods are not collected. On Wednesday the courier company called me and told me that I did not want to return the goods. I have no idea who told them the lies. To date it is not collected it. Shocking what Vodacom thinks and how it treats their customers.

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2019, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DW
Delille W's update01 Oct 2019, 09:31
Reviewer Update
No response is received on my query despite the very quick response that it will be address. Who are you bluffing and hoping that will satisfy the client. The products in question was returned on 18 September, but no credit is received. Vodacom continue to ***** my money.

Outstanding is:
Chantell with her blatant lies
Credit to be received for the returned products.

I want action, not false promises