JB
JP B
1 reviews | Active since Jul 2011
11 Jul 2018, 09:43
Blatant *****!
Dealt with Ilze McQue to have my cellphone contract upgraded after they manged to organize a deal match for me as I was about to move over to MTN. Part of the deal match was that I was to get 150min. I have yet to receive my 150min and the beginning of every month I receive only 50min?
I blatantly **** to. I have yet to receive any kind of paper work when I signed for this contract. Ilze was supposed to send this to me but I'm still waiting on it. I've informed her about my situation on the 1st of June already. I've given time to resolve my issue but she has since not responded to my emails. This is truly a unpleasant experience coming from her acting on behalf of Vodacom.
I would expect to see my 150min loaded onto my profile this month still. Failing to do so will inform me that Vodacom is not adhering to the deal I've signed, thus I would have no alternative but to cancel my contract with good reason and then move over to MTN. I should have done this when I had the chance!
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Replies (2)
Vodacom's replyOfficial
11 Jul 2018, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2018, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JB
JP B's updateReviewer Update
11 Jul 2018, 14:51No worries take your time, (sarcastic). Come end of July and I don't have my minutes I will just reverse the debit order. Maybe then I will be taken seriously when Vodacom don't get their money. As I have done everything in my power to reach out to Vodacom to try and get this resolve.
JB
JP B's update11 Jul 2018, 14:51
Reviewer Update
No worries take your time, (sarcastic). Come end of July and I don't have my minutes I will just reverse the debit order. Maybe then I will be taken seriously when Vodacom don't get their money. As I have done everything in my power to reach out to Vodacom to try and get this resolve.