BLATANT ***** BY VODACOM

Vodacom is not allowing me to cancel a contract that ended last year in August 2020.I cancelled it on the 1st of August 2020 and they are still deducting from my bank account,its *****!!! I went to Clearwater mall several times and was promised it will be cancelled and they never did.I even received SMS confirmation that the number will be converted to prepaid and it never happened..Cancellation call center agents told me several times that they cannot cancel this contract and there is nothing they can do about it.!!!!!******* Yesterday I went again to Clearwater and spoke to Johann,wo was very helpful.He called cancellations and we spoke to Melishna Govender who promised to escakate this matter and I will receive a detailed email by close of business yesterday. It is now 49 hours later ,no email received,no cancellation sms received.I want my full refund from October 2020 till May 2021,this is blatant theft and *****!!!! I also want compensation for all my time,petrol and resources wasted to get a simple contract cancelled for almost a year now...I ALSO WANNA KNOW WHO AND WHY ARE CALL CENTRE AGENTS INSTRUCTED NOT TO CANCEL THIS CONTRACT??? I want a response by tomorrow midday or Ill take all correspondences including recorder calls to the media...On the 1st of August 2020 I spoke to a woman by the surname of Mkhabela and Melishna confirmed that yesterday.....THIS IS BLATANT ***** OR IS IT BECAUSE IM BLACK?????