1 reviews | Active since Jan 2017

03 Jul 2017, 11:36

Blatant disregard - Thanks again Vodacom

<p>Vodacom has blatantly disregarded me as their customer and I am very sadened to say this is the 4th time in the past 6 Months.</p> <p> </p> <p>My email service cancelled;</p> <p>REF ********** ********** 3</p> <p>I called in and I am so called moved to prepaid. However I did recieve my allocations.</p> <p>N.b Vodacom ; I have just recently renewed my contract !!!!</p> <p>So now I need to wait 3 days until Vodacom resolves this matter ?</p> <p> </p> <p>Overcharged another month , due to incompetancy of their staff not actioning a cancellation request on 2 numbers which came to their end of period. REF ********** ********** 7 . Oh yes and I did pay the accounts so you dont block my other numbers</p> <p> </p> <p>Please I request you not to send me a pathectic apology , but rather to resolve these issues urgently !!!</p>

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Replies (2)
Vodacom
Vodacom's reply03 Jul 2017, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Jul 2017, 10:56
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc