1 reviews | Active since Apr 2014
Blatant disregard of the POPI act and contract
Breach of contract - disregarded the POPI act with regards to direct marketing, and marketing to third party service providers.
Section 69 of the Act outlaws direct marketing by means of any form of electronic communication unless the data subject has given their consent. Such an electronic communication obviously includes emails, SMSs and automatic calling machines. A subject can only be approached once to obtain such a consent. Once such consent is refused, it is refused forever.
On my contract I explicitly did not agree to contact me for any specials, additional products either directly or by a third party.
Today, I was called three times by a Vodacom agent calling on behalf of Vodacom from the following numbers: +***3 +27 (12) *** +27 (11) ***
This practice in unacceptable.
When the customer is in breach of a contract, he/she has to pay a penalty. When the service provider - in this case Vodacom- breaches the contract, what happens then? No one is protecting the customer.
Thank you for your reply. I am however still not accepting it as the contract is not protecting the interests of the customer. There are no repercussions to the service provider for breach of contract. I wish to terminate my contract with no penalty clause. I am prepared to pay for the device, but not for the remaining data/airtime. Please advise next steps.
Thank you for your reply. I am however still not accepting it as the contract is not protecting the interests of the customer. There are no repercussions to the service provider for breach of contract. I wish to terminate my contract with no penalty clause. I am prepared to pay for the device, but not for the remaining data/airtime. Please advise next steps.