1 reviews | Active since May 2016

24 Jun 2017, 10:26

Blatant disregard for contractual debit order date

<p>vodacom have somehow decide that they can do as they please with my bank account despite my specific and contractual instruction for them to debit on a set date. My debit order was taken 3 days before the agreed date without any prior authorization from me. They also have the nerve to tell me that I will be debited again on the correct date for a different contract I have. So paying twice for one account in a single month makes sense to them. So permission is not something they care much for when it comes to people's money and bank accounts.</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Jun 2017, 14:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update26 Jun 2017, 12:42
Reviewer Update

I am not happy with the response I have just received from Cassandra.

she is welcome to call me after 4 today once my training is over.