Blatant disregard for contractual debit order date
<p>vodacom have somehow decide that they can do as they please with my bank account despite my specific and contractual instruction for them to debit on a set date. My debit order was taken 3 days before the agreed date without any prior authorization from me. They also have the nerve to tell me that I will be debited again on the correct date for a different contract I have. So paying twice for one account in a single month makes sense to them. So permission is not something they care much for when it comes to people's money and bank accounts.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am not happy with the response I have just received from Cassandra.
she is welcome to call me after 4 today once my training is over.
I am not happy with the response I have just received from Cassandra.
she is welcome to call me after 4 today once my training is over.
