1 reviews | Active since May 2016

10 Oct 2017, 14:06

Blank Screen - Cellphone

I bought Samsung Galaxy j1 around May2017 it has been giving me screen problems from 1st week, and I misplaced my Slip but from what I know the Service Provider is able to check when was the Purchase of that cellphone.

Personally I wouldn't encourage people to Buy Galaxy J1 as it has this Common fault of Blank Screen, I have been asking people who are using this Model.

Now the Store (Vodacom Express in Phuthaditjhaba) they want to charge me R 1200 to fix the screen, their service is very poor because they are not will to go extra mile to assist me to retrieve my purchase.

as for Samsung I bought that phone hoping that I will get my Cellphone repaired

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2017, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Oct 2017, 10:17
Official

Dear Tladi

As discussed, feedback has been provided.

Regards,

RJ

Best regards,