TM
Thamsanqa M
1 reviews | Active since Apr 2020
06 Jul 2020, 23:12
Blacks being undermined
I am tired of Vodacom and I want my data back and my airtime bacck. I've been using Vodacom for the past 15 years, Vodacom had never have had a problem of Network ....today I faced a problem of Network for the whole day, which is not the first month, since the lockdown Vodacom has been abused us as Soweto resident and Vodacom is the most expensive network. It very dissapointing and I'm not sure on whether they are doing this because we are blacks people, in Sandton are not facing the same problem
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Replies (2)
Vodacom's replyOfficial
07 Jul 2020, 09:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2020, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jul 2020, 10:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2020, 10:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,