Blacklisting ****** phone
<p>I have 4 contracts with Vodacom, bougut my daughter phone and it was ******. I called Vodacom call centre on the 9/2/17 to report and to get the phone blacklisted. An agent said that I would receive an sms after 48hrs in order for me to open a file at SAPS . Waited for 48hrs nothing came through then called Vodacom call centre again on the 11/2/17 only to be told that the phone was never blacklisted. This is a very bad service received because I want to put a claim on insurance but this Incompetence is becoming a huge stumbling block. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I received message on the 13th from Rashieda whom was asking about package, types of phone, serial number and so on I rep**** and to date nothing still has happened, so I decided to call call centre again was told that phone was not blaçklisted ànd I should expect an sms within 48hrs and nothing still. Can someone please please helP me just I go þo vodaworld to get assistance
I received message on the 13th from Rashieda whom was asking about package, types of phone, serial number and so on I rep**** and to date nothing still has happened, so I decided to call call centre again was told that phone was not blaçklisted ànd I should expect an sms within 48hrs and nothing still. Can someone please please helP me just I go þo vodaworld to get assistance