Blacklisting of an IPhone Without Consent

Item: Vodacom
Rating: 1
Author: Simran P

Two months ago my phone was blacklisted by Vodacom without my consent and members of the Vodacom team refuse to assist me in trying to find out how they managed to blacklist my phone without my details nor them being my service provider, who blacklisted the phone and for what reason. Vodacom has proven to be very unhelpful and *********** in helping with my case.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Jul 2019, 10:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Jul 2019, 10:50

Official

Vodacom's replyOfficial

02 Aug 2019, 18:56

Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team.

Vodacom's reply02 Aug 2019, 18:56

Official