SF
Susan F
1 reviews | Active since Jun 2015
22 Jun 2015, 13:33
Blacklisting of a phone not used on Vodacom
I bought a Samsung S4 from Mr A Graaff on 19 September 2013. This was a Vodacom phone which I have been using on MTN since then. On 28 May 2015 the phone was blacklisted. I was informed by Vodacom that the account I*** was in arrears and they can not unblacklist the phone until the Vodacom account belonging to A Graaff was paid in full. At the time of purchase, Mr A Graaff gave me a copy of his drivers licence as well as his phone number ***) which no longer works. I have given Vodacom copies of all of these documents together with a affidavit stating that I am the owner of the phone. Vodacom refuses to unblacklist this phone until A Graaf has settled his account. Please can somebody help me.
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Replies (1)Vodacom's replyOfficial
23 Jun 2015, 13:12Hello Suskia,
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
Vodacom's reply23 Jun 2015, 13:12
Official
Hello Suskia,
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
