BLACKLISTING GONE WRONG

To whom it may concern, <br> <br> Vodacom Customer Care Services blacklisted the wrong phone after I repeatedly asked to make sure, that she was indeed blacklisting the right one. She did not ask me for the IMEI number, which I had available, and which I now know is imperative information when going through this process.<br> This has left my phone to be useless, and this is NOT ACCEPTABLE. <br> Since then I have been to the Canal Walk shop several times, without any successful result. They have told me to switch my phone off and wait a week, twice. It has been 2 weeks, and the manager Omar has not gotten back to me after leaving numerous messages. This is a very serious issue and I find it outrageous that I am not receiving better service after such a massive mistake.