Blacklisting Fail

So, I was ****** of my possessions and one of the things you have to do to claim from insurance is blacklist your devices. I had a Samsung Tablet which I never used as a 3G device, even though it was compatible. It was also a private purchase. Still I needed to blalcklist the device, so I called Vodacom call centre who told me they cannot blacklist this telephonically, I would need to fill out a form and email it to the blacklist department, which I did.

The next day, I received an email back to say that the device was not UNBLACKLISTED, which was not my request. I have emailed them multiple times to fix the error, but, YOU GUESSED IT, no feedback. I hate the fact that nearly all of our service providers in SA are so SLACK.

I've now emailed them every day since Tue. They must be too busy to care. Meanwhile my claim cannot proceed due to one or a few just not giving a **********