Blacklisting

I blacklisted my phone last year because I lost the phone. I was then a bale to recover the phone this year and I asked them to unblacklist the phone on Sunday. I sent all the requested documents and I was told the phone would be fine on Tuesday. I call on Tuesday and I’m told it’s still in process. Wednesday night I received an email stating to resend my documents of which I had a problem with because I had already sent the documents nonetheless I send the documents. Later on I receive a message saying my case is now closed. I called this morning to check if my phone is open since I received a call saying my case is closed and they said no it isn’t because I didn’t sent the documents. I am disappointed and so disgusted at how I have been assisted by this company. I sent everything they asked me to send on Sunday and it’s Thursday today but my phone is still not open. I am now told to send them again after I sent them last night so I can start the process again. I am so done with vodacom they are such a horrible company. They always make sure to disappoint you in every way possible yet they aren’t even cheap.

I tried sending emails to the emails I was communicating with and they aren’t going through anymore which means I’ve been blocked. Vodacom is the worst company. I wouldn’t advise anyone to join it.