Blacklisting and claiming Insurance with Vodacom

I have been a loyal Vodacom customer for over 10 years now but I must say this is by far the most horrific and hurtful service I am receiving from them considering the incident of having my phone ****** on Friday 21 April 2023. When my phone got ******, I had some sort of comfort knowing I have it insured, and I know Vodacom will sort me out soon, but it is Tuesday today 25 April 2023 and i am still struggling with Vodacom to blacklist my ****** phone and claim for a new one.

I have made time to go the store, but I am always sent back home with false promises, I am making an effort to contact them now but they are ignoring my calls at the South gate store.

The sort of stories from the Southgate store and consultants online is now annoying because this is not the kind of service i thought i was paying for. I wish i could cancel my contract immediately and start another with another service provider because i can't survive without a phone for so long in this digitized world we live in now all because of Vodacom. Really disappointed by Vodacom at this point.