JP
Jared P

1 reviews | Active since Mar 2018

20 Mar 2018, 02:44

Blacklisting 11 YEARS after the fact

I had a contract with vodacom over 12 years ago. I recently received my credit report and saw that Vodacom had Blacklisted me on all credit bureau's for a supposed account in arrears... for an outstanding amount of R1312. This is almost 11 years since i had any form of contact with them. I have received no emails or calls or bills of any sort. I then used R200 airtime trying to figure out what this is. NOBODY could help. FINALLY i managed to get hold of someone who only said they will email me the bill. I recieved it and see that last date on it is 2008. NOBODY speaks to me just say i must pay. I am trying to build a credit record, whichis impossible with their blacklisting. I want it removed. I spoke to a lawyer and he said that they cannot do that.. especially seeing it was only listed this year.

I am so glad i am with MTN!!!!

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Replies (2)
Vodacom
Vodacom's reply20 Mar 2018, 06:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Mar 2018, 16:48
Official

Good Day

Kindly note that your query is currently being assisted by the relevant department who will be contacting you with further feedback.

Regards

Dominic