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Neo M

1 reviews | Active since Jun 2018

22 Jan 2024, 15:28

Blacklisted the wrong phone

I am quite upset with the Vodacom shop in Maponya Mall. I asked the person to blacklist the iPhone 12 Pro Max, which I lost, but she backlisted the iPhone 13 Pro Max, which I still have, and now I can't access the network or anything on the phone, and I don't want to wait 7 days. I've been very lenient with Vodacom in any case. I want this handled right away, but I'm taking it to the next level, including other social media platforms. I'm quite upset with Vodacom. Clearly, the individual who seized my iPhone 12 has unfettered access to the phone.

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Replies (5)
NM
Neo M's update22 Jan 2024, 15:42
Reviewer Update
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NM
Neo M's update22 Jan 2024, 15:43
Reviewer Update
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NM
Neo M's update22 Jan 2024, 15:44
Reviewer Update
I'm very upset, and this must be resolved by today. I do not want any stories.I'm paying for two contracts that I can't use in any way, so please don't speak with any consultants because they won't do anything, and I won't be sending any documents because it's not my fault. I told the consultant that she needed to blacklist the phone that was ******, which was an iPhone 12, and she did it wrong. I went to the mall today and told her the phone wasn't working; she insisted it was fine, and it wasn't until I called the Vodafone care centre that I discovered the phone blacklisted was incorrect.
Vodacom
Vodacom's reply23 Jan 2024, 07:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jan 2024, 09:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Your query was escalated to the Store Management Team who have tried to call however will make further attempts.

Please visit the store as they will assist further. Regards Consumer Website Team

Best regards,