RC
Ronelle C

1 reviews | Active since Sept 2014

21 Jan 2021, 08:46

Blacklisted phone

An iPhone I purchased via Takealot (provided by PhoneCityTM) was a ****** consignment which Huge Connect purchased. With the assistance of Vodacom (operator of our contract), Huge Connect and PhoneCityTM we got to the bottom of this and discovered that PhoneCityTM, in good faith, procured it from Talk Cellular (who appear to be buying ****** goods). Needless to say we found out by suddenly, one day getting "no service", because 18 months later, the phone was blacklisted that it was ******. It took 4 days of trying to get to the bottom of it. PhoneCityTM replaced it and all three corporates collaborated so well. Not only are we as law abiding citizens victims of ***** and ********ity, but so are the ethical corporates! Unfortunately the SAPolice are not doing their part and ********* who commit crime are walking the streets months after the fact!

0
Replies (2)
Vodacom
Vodacom's reply21 Jan 2021, 08:49
Official
Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team 
RC
Ronelle C's update21 Jan 2021, 09:01
Reviewer Update
Hats off to passionate staff like Moenier de Vries and Guy Clarke!