1 reviews | Active since Jun 2017

20 Jun 2017, 16:31

Blacklisted Phone

<p>I had a contract with Vodacom on this number ( ********** 187) and due to loosing work I could not pay anymore. I did inform them on several occassions that I do not work and wish to settle the account but failed. I did manage to settle the account in full to an amount of R 8719.00 with their leagl team. Now my issue is that I have been calling them, to ask that they unblacklist my phone as I do not owe them anymore but they have not done that for me. I even took the phone to a vodacom outlet in wonderpark mall but I have not been able to use the phone. I called for the past 2 weeks even yesterday to ask them to unblacklist the phone, but I am not winning. And I would also like to know what is it that I must do with phone now that it is not working? All I need is a working phone as I never asked for it to be blacklisted and it is costing me money to make other means of getting phone in order.</p> <p>Details:</p> <p>iPhone 6 Plus</p> <p>Old number: ********** 645</p> <p>My working number: ********** 645</p> <p> </p>

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Replies (4)
Vodacom
Vodacom's reply21 Jun 2017, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2017, 15:47
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic

Vodacom
Vodacom's reply21 Jun 2017, 15:47
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic

Vodacom
Vodacom's reply21 Jun 2017, 15:48
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic