KS
Kezia S

1 reviews | Active since May 2016

26 May 2016, 19:34

Blacklisted phone.

<p>My phone got ****** on the 13 May 2016, I contacted vodacom to have it blacklisted, the police recovered my phn on sa****ay and gave it back to me, I contacted vodacom to have it unblacklisted. They said I need to go to vodacom stores. I went to vodacom and submitted documents. I was told in 48 hours it will be unblacklisted. 48 hours passed my phone is still blacklisted. I contacted vodacom they said they cannot assist me I need to go back to the vodacom store to find out when my phn will be unblacklisted. I work in Kriel and stay in Kamati accomadation and am unable to keep travelling to a vodacom store to have my phn unblacklisted. I dont see why its such a issue to have the phn unblacklisted because im still using the same cellphone number which should assure vodacom the device is mine. I even submitted the case number with a affidavid. Its been 2 weeks and my phone is still blacklisted. </p>

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Replies (1)
Vodacom
Vodacom's reply27 May 2016, 05:49
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team