Blacklisted number with no request from me or any reason why the number has been blocked.

Item: Vodacom
Rating: 1
Author: Sophie R

We have never had any joy with our contract lines and even after we have cancelled and finished paying off one of the lines we still getting unpleasant service. My mom's Sim card was blacklisted and no one can say why it's been a month with her service being cut even on prepaid. We completed the forms and emailed Monday already and still the line is blocked. What is this though???

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Apr 2025, 11:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 Apr 2025, 11:43

Official

Sophie R's updateReviewer Update

15 Apr 2025, 18:13

Hi,

So one of the consultants called me as the line is question is STILL blocked and promised to call my mother back as the account holder. A day later he has not called her to authentic and solve the issue.

We continue to wait

Sophie R's update15 Apr 2025, 18:13

Reviewer Update