BLACKLISTED MY DEVICE BY MISTAKE

It is now more than 4 months that I struggle to get my device fixed which was incorrectly blacklisted by Vodacom. no one seems to be responsible for the mistake and now I am the one with the damaged device. the following is a suggestion from person Michael. <br> <br> The decision has to come from the store with regards to giving you a new device. (the Vodashop just shrug their shoulders and says there is nothing they can do)<br> <br> I am merely the link to getting some resolve to your query.<br> What we can do is if the device is beyond repair if you have insurance then you can do an insurance claim and I will credit the excess amount back to you. (why should insurance pay for Vodacom's mistake? Plus I don't have insurance and now Vodacom's mistake is my problem because they can't fix what they have broken???)<br> Unfortunately I can not give you a device or change the course of what has happened up until this point.<br> This has to be resolved by the store you have taken out the device. (the store did not blacklist my device...your blacklisting department did. <br> Like I said we can resolve this if you have insurance ahnd we will credit you once you have paid in the amount. (and if I don't you cant?)