CK
Cecelia K
1 reviews | Active since Jun 2021
07 Aug 2021, 09:46
Blacklisted in error and no refund for lost data and airtime.
They blacklisted my phone for no reason and I struggled since December to get it unblacklisted. Now it is Unblacklisted but I lost all the airtime and data that I paid for for that 6 or so months? That does not seem right to me.
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Vodacom's replyOfficial
07 Aug 2021, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team