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Shalina N
1 reviews | Active since Dec 2015
28 May 2024, 13:47
Blacklisted for nothing yet Vodacom breached contract
I entered into a contract with Vodacom in November 2020 for a Samsung Note 20, a samsung tablet, a samsung 32 inch television and 2 x R1000 vouchers. I kept going into the store and calling Vodacom as i did not receive the television as well as the 1 voucher for R1000. In November after 2 years of paying my instalment, calling Vodacom, I cancelled the contract. In November 2023, I was blacklisted on the credit bureau without even receiving any demands from Vodacom. I have been stating the same story to every collection company which harasses me since November 203. I have tried to resolve with Vodacom and Vodacom ignores the dispute.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 May 2024, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2024, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Shalina N's updateReviewer Update
30 May 2024, 11:56Good day
I was contacted by a consultant who told me to call legal department as the account was handed over to Attorneys and he cannot assist me further. Wow, is that the help offered to me by vodacom ? I asked him to ask legal to call me as I am placed on hold for hours and still cannot get through to legal. He said he cannot do that and I should contact *** and legal is ready to take my call. After many requests he stated he will ask legal to call me. After a few hours, I contacted legal on the number he gave me abd went to subscriber collections as there is no option for legal, and they advised that legal's number is unoperational and I should send an email. I advised them that this had not resolved the issue in the past and I need to speak to legal. Yet again, despite being advised that Vodacom will contact me to resolve I am left in the lurch as the issue still stands and the consultant gave me a number that does not go to legal.
I was contacted by a consultant who told me to call legal department as the account was handed over to Attorneys and he cannot assist me further. Wow, is that the help offered to me by vodacom ? I asked him to ask legal to call me as I am placed on hold for hours and still cannot get through to legal. He said he cannot do that and I should contact *** and legal is ready to take my call. After many requests he stated he will ask legal to call me. After a few hours, I contacted legal on the number he gave me abd went to subscriber collections as there is no option for legal, and they advised that legal's number is unoperational and I should send an email. I advised them that this had not resolved the issue in the past and I need to speak to legal. Yet again, despite being advised that Vodacom will contact me to resolve I am left in the lurch as the issue still stands and the consultant gave me a number that does not go to legal.
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Shalina N's update30 May 2024, 11:56
Reviewer Update
Good day
I was contacted by a consultant who told me to call legal department as the account was handed over to Attorneys and he cannot assist me further. Wow, is that the help offered to me by vodacom ? I asked him to ask legal to call me as I am placed on hold for hours and still cannot get through to legal. He said he cannot do that and I should contact *** and legal is ready to take my call. After many requests he stated he will ask legal to call me. After a few hours, I contacted legal on the number he gave me abd went to subscriber collections as there is no option for legal, and they advised that legal's number is unoperational and I should send an email. I advised them that this had not resolved the issue in the past and I need to speak to legal. Yet again, despite being advised that Vodacom will contact me to resolve I am left in the lurch as the issue still stands and the consultant gave me a number that does not go to legal.
I was contacted by a consultant who told me to call legal department as the account was handed over to Attorneys and he cannot assist me further. Wow, is that the help offered to me by vodacom ? I asked him to ask legal to call me as I am placed on hold for hours and still cannot get through to legal. He said he cannot do that and I should contact *** and legal is ready to take my call. After many requests he stated he will ask legal to call me. After a few hours, I contacted legal on the number he gave me abd went to subscriber collections as there is no option for legal, and they advised that legal's number is unoperational and I should send an email. I advised them that this had not resolved the issue in the past and I need to speak to legal. Yet again, despite being advised that Vodacom will contact me to resolve I am left in the lurch as the issue still stands and the consultant gave me a number that does not go to legal.
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Shalina N's updateReviewer Update
05 Jun 2024, 12:42Dear Vodacom
I have since sent four emails to legal department on the email address furnished on your response. I received a response asking for my identity number and when I sent an email confirming identity number, I receive a response stating that my email was not read and was deleted. I tried 4 times with the same result. This is what we have been Subject to for the past months. I should bill vodacom for all my wasted time. This is not acceptable service and is terrible.
I have since sent four emails to legal department on the email address furnished on your response. I received a response asking for my identity number and when I sent an email confirming identity number, I receive a response stating that my email was not read and was deleted. I tried 4 times with the same result. This is what we have been Subject to for the past months. I should bill vodacom for all my wasted time. This is not acceptable service and is terrible.
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Shalina N's update05 Jun 2024, 12:42
Reviewer Update
Dear Vodacom
I have since sent four emails to legal department on the email address furnished on your response. I received a response asking for my identity number and when I sent an email confirming identity number, I receive a response stating that my email was not read and was deleted. I tried 4 times with the same result. This is what we have been Subject to for the past months. I should bill vodacom for all my wasted time. This is not acceptable service and is terrible.
I have since sent four emails to legal department on the email address furnished on your response. I received a response asking for my identity number and when I sent an email confirming identity number, I receive a response stating that my email was not read and was deleted. I tried 4 times with the same result. This is what we have been Subject to for the past months. I should bill vodacom for all my wasted time. This is not acceptable service and is terrible.