blacklisted for no reason. Vodacom not helping

***** was perpetrated using my name. This was confirmed by the forensic division of Vodacom. I am still blacklisted with Experian. I phoned Experian they state that Vodacom must contact them. I phoned Vodacom legal and they want they state they already notified ITC in August. Both parties don't want to phone each other. How is this going to be resolved. Why must my life be affected bec Vodacom controls failed. Can someone please sort this out.