Blacklisted for no reason
<p>My IPhone 5s phone no. ********** 41</p> <p>IMEI ********** ********** 8 was black listed for no reason in August. I was not aware that it was blacklisted at the time and took it to Have it repaired without success. And ended up buying another phone. </p> <p>I then contacted Vodacom on 21.11.2016 to check if my phone was blacklisted. They informed me it was and requested to have it unblacklisted. I have received notices to say it's open, but it's still blocked. </p> <p>I put in an MTN SIM card and the phone works 100%.</p> <p>1. Why was it blocked in the first place</p> <p>2. Why can't it be unblocked. I even attached an affidavit.</p> <p>3. I had to buy another phone as I use the phone for business. </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The phone no of the last SIM card in the phone was ********** 451
The phone no of the last SIM card in the phone was ********** 451
