ND
Natalie D

1 reviews | Active since Sept 2016

05 Sept 2016, 07:27

Blacklisted for no reason

<p>I have a two year contract with Vodacom. Last week I went into the store to apply for another contract and they told me I cant as my name is listed with the credit buero. I was completely shock as I know that I pay all my accounts on a monthly basis. I then contacted Experian to find out who blacklisted me and they said Vodacom. I called vodacom and according to them my account is up to date. I called Experian three times to double check called Vodacom again and they kept transfering me to different people cause they couldnt understand why they blacklisted me. I then went to the Vodacome shop in Blue Route and they couldnt pick up anything from their side. Called Vodacom again this morning spoke to Tuli and they were having a party in the department. Put me on hold and then told me I am not on their system. Finally when she got my details right cause clearly her mind was at whatever conversation they had there as I heard how she was still laughing she got my details and wanted to give me another number to call. Really pathetic VODACOM</p>

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team