1 reviews | Active since Sept 2016
Blacklisted for no reason
<p>I have a two year contract with Vodacom. Last week I went into the store to apply for another contract and they told me I cant as my name is listed with the credit buero. I was completely shock as I know that I pay all my accounts on a monthly basis. I then contacted Experian to find out who blacklisted me and they said Vodacom. I called vodacom and according to them my account is up to date. I called Experian three times to double check called Vodacom again and they kept transfering me to different people cause they couldnt understand why they blacklisted me. I then went to the Vodacome shop in Blue Route and they couldnt pick up anything from their side. Called Vodacom again this morning spoke to Tuli and they were having a party in the department. Put me on hold and then told me I am not on their system. Finally when she got my details right cause clearly her mind was at whatever conversation they had there as I heard how she was still laughing she got my details and wanted to give me another number to call. Really pathetic VODACOM</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
