Blacklisted for maintaining an account

<p>I had my cellphone contract cancelled , all monies were paid up and I expected the account to be dead and burried , I required to take out a new contract on 23/12/2016 and realized then that I was blacklisted , I called Vodacom and was told that there was an error , which I understood , it was being human , I made numerous calls to try and resolve this issue , I called later in the afternoon and was told that the blacklisting would be removed after two hours and a reference number was generated at 13h30 and by 15h30 the blacklist would be removed , I thereafter went to a Vodashop at 15h45 and was told by the consultant that the account was still blacklisted , I called back on the 24/12/2016 around 08h30 and was informed by the voice recording that I mave made numerous calls and a consultant wil call me back , its been hours since and no call back from Vodacom , there could be thousands of customers that are faced with a simi**** situation , being blacklisted for having a fully paid up account</p> <p>Because of the error at Vodacom , I am unable to purchace another cellphone</p>