1 reviews | Active since Aug 2017

01 Aug 2017, 11:59

Blacklisted for ***** I never commited

<p>At the begginign of this year, I recieved an invoice from vodacom for an account which I canceled last yer. The invoice was over R 19,000.00 for SMS's and USSD. I imediatly called Vodacom and raised the quiery and was told it was ***** on my account. </p> <p>I then had to submit a affidavat and certified copy of my ID. Not being sure why I had to prove that the account was opend by me as I was not the one in the wrong. Non the less I handed all the documentation in. </p> <p>8 months later I have been blacklisted, and am now trying to clear my name with the credit companies. Vodacom has handed me over, even though they admitted through the call centre that it was ***** and this would be sorted. </p> <p> </p> <p>I have multiple reference numbers but am no closer to clearing my name and in the mean time am not able to buy a car or house. This is possibly the most frustrated I have been in a long time. I speak to the debt collectors they say they cant do anything until vodacom responds to them, I speak to Vodacom and they say they do not have the account anymore as it has been handed over! </p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2017, 12:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2017, 09:23
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team