MV
Marilé Victor
1 reviews | Active since Dec 2021
04 Feb 2022, 19:29
Blacklisted for an account I cancelled
In March 2019 I left South-Africa and cancelled my Vodacom subscription. You continued to send me bills for a cellphone contract. I paid more than R7000 in 2020 on cellphone bills that I don't use and need. I again asked your customer service multiple times via email, message and phone to cancel my account.
I am currently applying for a mortgage in Ireland and was shocked today to see that again there are R7000 in outstanding bills with legal notices from Vodacom. You have not contacted me about this in 18 months.
I am a finance professional with a brilliant credit record and you are now the reason why I can't buy a property abroad. Please sort out your accounts department.
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Replies (1)Vodacom's replyOfficial
05 Feb 2022, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Feb 2022, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
