Blacklisted due to misunderstanding

<p>Tried to purchase contract at Game Canal walk on 05/12/2016</p> <p>Was told that i have an outstanding amount.</p> <p>Contract declined.</p> <p>Esclated to Omar at vodashop CW and Donovan at call centre.</p> <p>Omar asked me to pay the amount which should resolve the issue, promised me a refund once investigation wsa complete.</p> <p>Went back to game on 06/12/2016.</p> <p>Same issue.</p> <p>Deal ended on this day.</p> <p>I've now been advised that I have been blacklisted due to data contract which expired on 2014, but continued to be billed after direct debit was cancelled by third party without my knowledge. No communcation was received from vodacom on my end about this. I've been blacklisted without being notified.</p> <p>No resolution. Donovan is unreachable, call centre extremely unhelpful.</p> <p>Omar unable to fulfil his promise to me. I've paid the outstanding amount, but was not able to accept deal the next day.</p> <p>I have now missed out on a package deal from game due to this misunderstanding and would like to know how we can resolve this issue and get my name removed from blacklist sooner than 90 days and then also compensate me for the deal that i've missed out on because of this miscommunication. I also want Omar to fulfil his end of the deal and refund me what i've paid on the 05/12/2016 as i have not been using the expired contract in question.</p> <p> </p>