Blacklisted due to internal Vodacom slackness.

Bought a data contract and was told they needed to send me something. Turns out I couldn’t keep my prepay number and they didn’t tell me. Then when I returned it unopened they didn’t register it returned they said because it didn’t come with a device.

Now I have been blacklisted and they keep charging me insurance and sending me statements and won’t return my money or allow me to take out the contract as they say it takes 90 days to clear the issue. This started in August and I am still considered a problem.

Going to get a contract with someone else and their app is useless. Can’t even find the balances or pay for data using airtime. This is from an 8 year old client who has spend thousands every year.

I also finally spoke to agents and they put me through to 8 different customer services departments. All of whom would not deal direct with the public. But stores would help as I was an online customer. So over this

I returned the sim after 48 hours unopened in August 2022. They still haven’t registered it returned.