Blacklisted due to *****

<p>Good day</p> <p>I would like to express my dissatisfaction with Vodacom, and their ***** department in particular. About 2 years ago I order a phone through Vodacom’s web side. After being approved and confirmed that the phone will be delivered to me by a courier company, I never received the phone. I called Vodacom and they confirmed that indeed I must have received it as the courier company has made the delivery. After a few ups and downs they finally came to the conclusion that we were victims of *****. Vodacom (or Bytes as their contractor to handle accounts) resolved the issue and even sent me an email confirming this (see attachment).</p> <p>The problem now is that, even though they confirmed in writing that ***** was detected and that I won’t be liable for the account, Vodacom continued to record negative listings on my credit record for 1year. I now app**** for an account from a financial institution and was declined due to this! I need Vodacom to - in writing on a Vodacom letterhead - confirm that this recoding was false and the reasons thereof, and also fix the false reporting on my credit report asap.</p> <p>Regards,</p> <p>Beverley</p> <p> </p> <p> </p>