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lexy B

1 reviews | Active since Dec 2019

04 Jan 2026, 08:11

Blacklisted device not re instated

After several attempts to pay my account Vodacom blacklisted my device. Meaning I coul not use a vodacom or foreign Sim in my device rendering the device useless.

Payment was finally made with help from ***

on the 31st of december and advised that my account would be resumed in 24 hours. its now the 4th of January.... far longer than 24 hours.

After emailing *** We have escalated the request to the Accounts team on reference ***.

and *** Thank you for your e-mail. Your reference number is EC-28SL-2W0V6U. VSP actually doesn't respond to me AT ALL

my device is STILL BLACKLISTED and I am unable to use my phone. My network says emergency calls only STILL or no network. And continuously says simcard not allowed or simcard not provisioned!

I use a vodacom device with my existing non vodacom simcard and its been since the 25th of december where I have been unable to use my phone at all! Vodacom cannot call me no one can call me because I've been disconnected from all networks!!!

0
Replies (3)
Vodacom
Vodacom's reply04 Jan 2026, 08:17
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 

Vodacom Consumer Website Team 
lB
lexy B's update04 Jan 2026, 08:18
Reviewer Update
Vidacom needs to email me ad clearly there is no way to call me
lB
lexy B's update05 Jan 2026, 10:37
Reviewer Update
I still have had no feedback from vodacom. my device is still blacklisted and my simcard cannot be used nor any other simcards. my account id paid up to date. Why has my account not been re instated? why is my device still blacklisted.