MB
Michelle B

1 reviews | Active since Sept 2021

10 Mar 2022, 11:14

Blacklisted cell phone

Good day I would first like to say thank you to one of the phone consultants who helped me on the 8 of March with my query

On the 25 of February I went to Springs Mall to take one of my contract phones of the black list , cause it was stollen last year and found in February this year. The consultant over the phone find that the documents was never emailed and struggle to get it emailed again to the black list devision , Se said she will call me back to tell me how far they are but stop doing it , so I called Vodacom today to find out is the phone no unblocked and was then told by another consultant no and I should send the details again.

I am no going to send any details again can some one at Vodacom pls contact me regarding this matter, my daughter need this phone cause she has app**** for jobs

I can be reached on ***

0
Replies (2)
Vodacom
Vodacom's reply10 Mar 2022, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MB
Michelle B's update12 Mar 2022, 08:55
Reviewer Update
Good day it's been days that I made my complained and no one has ever since called me
This is not right i am paying my account without any default and this is what i get ,right now I feel like cancelling my contract immediatly